Looking for candidates that have a solid background in CRM (Salesforce, other), Marketing Automation tools, Integrations with CRM systems (not financials! or ERP), Worked on workflow solutions, etc.
In this role, you will:
- Be a customer advocate and organizational glue, championing customer needs via customer discovery sessions and understanding industry trends that will drive our product vision
- Gather requirements from users, customers, sales, support, and internal stakeholders
- Develop use cases and product requirements to communicate these needs to engineering and user experience
- Work with the product management team to coordinate and drive roadmap, positioning, requirements, and track feature delivery
- Work with sales and customer success teams to drive process and product improvements
- Support product marketing to create customer driven messaging and content
- Looking for candidates that has a solid background in CRM (Salesforce, other), Marketing Automation tools, Integrations with CRM systems (not financials! or ERP), Worked on workflow solutions, etc.
What you'll bring to this role:
- Experience delivering features such as Single Sign-on, RBAC (Role Based Access Controls), Report Framework, Alert/Notification Framework, and similar Complex Workflows
- Experience delivering solutions that define the customer lifecycle, their onboarding, data mapping and regular maintenance through cloud setup
- Demonstrated ability to build, own, communicate, and drive the roadmap of at least one product through cross-functional collaboration and research
- Demonstrated ability to manage and prioritize multiple projects for different stakeholders
- Demonstrated ability to communicate complex feature requirements, capture clear user stories, and design appropriate product feature metrics
- Demonstrated ability to understand technical challenges with software-as-a-service offerings, and work hands-on with engineering and user experience teams to find solutions
- Demonstrated ability to provide product demonstrations
- Superior verbal communication and presentation skills in translating product concepts and issues into implications and actions
- Experience in a fast-paced Agile and Web Development environment
- Excellent interpersonal skills and ability to connect with customers and partners
- Native-level English written and spoken skill is required
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