56 Secure - Program Manager - Service Delivery - IIM/ISB/FMS/MDI

56 is India's first security subscription that believes safety and security is for all. We combine deep tech computer vision, location services and contextually deployed manpower to provide efficient and affordable protection for millions of people, homes and businesses It all began when Troels, Sacheth and Harshit, who met while working together, saw the need for reliable and trustworthy security in India. They came together and used their background in technology-based systems building, high scale consumer platform and data sciences, to make security automated and easily accessible. Keeping people safer, and protecting homes and businesses became their mission.

The Program Manager is responsible for programs/projects involving cross- functional teams focused on the delivery of business outcomes. They own and manage projects and programs end-to-end, initiate, coordinate and communicate across groups effectively to provide on-time, within budget, high quality deliverables that meet customer/business expectations. Manages delivery using sound process, product & overall business acumen. This role also requires sufficiently good exposure to technologies used by large internet companies coupled with strong project management skills.

Roles And Responsibilities:

- Responsible for problem solving, design and implementation of initiatives that have growth potential - to help drive organisation wide impact.

- Proactively identifying potential bottlenecks and mitigation strategies to ensure priorities are track organising and leading key Management team and Leadership meetings.

- Drive multiple business program initiatives working cross-functionally with business operations, product, marketing, external partners and tech teams to guarantee smooth and efficient outcomes.

- Monitors and tracks programs effectively by providing periodic updates to relevant operations teams. Timely Escalation of critical issues to management.

- Handle multiple competing and changing priorities in a fast-paced environment

- Design, implement and drive outcomes to solve critical business problems proactively

- Manage stakeholders from different cross functional teams by setting expectations and providing frequent program/project updates.

- Interact with all internal functions: product, engineering, marketing, and sales.

- Foster a positive environment to create a high-achieving team: Treat all members with respect, encourage constructive dissent, re-focus team members when they get off-track, give positive feedback whenever it is appropriate, maintain a positive attitude and reallocate resources in order to meet team commitments.

- Follow up on tasks to be performed by cross-functional teams in developing systems. Use a task list to create a work breakdown structure. Use a work breakdown structure to establish a program schedule.

- Plotting & tracking a program plan. Monitoring of program progress. Setting up CFT reviews

- Present program status in review meetings with Sr. Management. Timely escalation & Resolution of the issues.

Key Skills:

- Desired skills include - very good structured, problem solving and program Management skills.

- Good understanding of strategic management. good level of comfort with PPT and excel.

- Strong Leadership (leading people/Leading Change/Team coordination capability)

- Quantitative and qualitative problem solving

- Risk management, Problem solving attitude, Conflict Management skills, should be able to work with CFT of various functions

- Good verbal & written communication

- Comfort with ambiguity and an ability to work independently with a high degree of autonomy

- Able to prioritize in complex, fast-paced environment while leading people/teams without formal responsibility

- Experience defining program requirements and using data and metrics to determine improvements

- MBA/PGDM from Tier 1 College

- 4+ years of experience and demonstrated involvement in creation/management of initiatives, startups, scaling 0-1, self- initiated projects