3SC - Customer Success Manager

Customer Success Manager

Your role as Customer Success Manager :

- Developing and sustaining solid relationships with key clients that bring in the most income for the company

- Addressing and resolving key clients' complaints.

- Acting as the main point of contact between key clients and internal teams

- Supervising the account teams assigned to each key client.

- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met.

- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals