Director CLIENT SERVICE MANAGEMENT (CSM)  Reporting to the Head of Service Delivery - Optimization at Innovation Labs, the role will be client facing and primarily accountable for all aspects of post-sales client engagement along with additional responsibilities of building and growing vertical specific optimization assets and team management.  RESPONSIBILITIES  - Full responsibility for end-to-end customer engagement for several accounts in a given vertical, including business analysis, business solution architecting, managing scope and schedule, delivery & optimization and client management.  - Understand client business objectives and strategy with respect to their end customer engagement and experience; establish executive connects with the client.  - Manage Delivery and Revenue Realization of multiple programs to completion.  - Work very closely with account management teams to develop optimization delivery plans for follow-on sales and growth opportunities in your accounts.  - Participate and support in sales calls and customer visits.  - Matrix manage a team of Optimization, Data Sciences and Engineering resources and co-ordinate with Operations to deliver customer interaction analytics solutions to clients.  - Provide leadership on business and technical issues related to implementations: coordinate internal and external resources; validate project plans; define and agree on deliverables, milestones and scope; manage deadlines to ensure delivery within time frames.  - Refine implementation methodologies and approaches to incorporate lessons learnt.  EXPERIENCE & EDUCATIONAL QUALIFICATIONS  - Experience Tenure: 12+ years for a Director role  - Domain: Business Intelligence & Analytics, Web Analytics, Consulting, Professional Services  - Verticals (preferred): Retail, BFSI, Telecom, Travel & Hospitality   - Education: Preferably Engineering with MBA  - Experience expectation: 8-10 years in client facing roles (consulting, professional service) ; program management, account management  SOFT SKILLS  - Self-starter  - Ability to prioritize multiple competing priorities in a fast-paced environment.  - Ability to adapt to new development environments and changing business situations.  - Desire and ability to grow and thrive in a start-up environment.  - Strong organizational skills and proven ability to lead and mentor teams.  - Ability to convey technical information and business impact to non-technical audience.  - Strong analytical skills with an attention to detail excellent written and verbal communication skills.  - Ability to interact with and to develop relationships with a diverse group of client personnel ranging from senior executives to middle managers to individual contributors.

Bangalore

24/7 - Director - Client Service Management 

24/7 - Director - Client Service Management  ,Job Description for 24/7 - Director - Client Service Management  in Innovation Labs in  Bangalore for (12-14) years of experience. Apply Now!

Job Description for 24/7 - Director - Client Service Management  in Innovation Labs in  Bangalore for (12-14) years of experience. Apply Now!