1mg.com - City Operations Manager

RESPONSIBILITIES:

- Managing the operations team with clear focus on daily deliverables including delivery success rate, turn-around time, push back% and vendor performance etc.

- Managing third party logistics relationships (outsourced partners) and improving efficiencies while ensuring delivery against all pre-defined metrics.

- Working closely with the pharmacists and vendors to solve for system level bottlenecks / issues towards seamless order processing.

- Effectively communicating across internal teams to help maintain seamless operations on a day-to-day basis.

- Responsible for vendor relationship, fleet utilization, daily payment reconciliation.

- Fostering conducive culture, keeping the teams highly motivated & in the best spirit of performance.

MUST HAVE:

- Relevant work experience of managing scalable operations with a strong focus on business operations.

- Preferably worked with startups in a transaction business model.

- Passion to grow fast in a hustle mode (Always ON).

- Excellent people skills with experience in managing and leading teams.

- Strong work ethic, willingness to get hands dirty and ensure that tasks lead to completion stakeholders are updated.

- Good business judgment, prioritization, focus, and ability to multi-task while working in a highly charged environment.

- Ability to think and react in a high-energy, fast-paced environment.

- Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.

- Should be comfortable in working in shifts and on weekends.

- Post graduate from a reputed engineering college.

- Experience with start-ups and leading business for a city or region

- Street smart who could articulate enough to convince vendors, motivate the team through data points.