1DigitalStack - Senior Manager/Associate Director - Client Servicing

Role Description

This is a full-time on-site leadership role for a Client Servicing, E-commerce position located in Gurugram. As a Client Servicing expert, you will provide client support, collaboration, and coordination to ensure successful customer onboard and growth. You will assist in managing those customer accounts in collaboration with analysts from 1digitalstack.ai. Also, you will be responsible for developing exceptional relationships with clients, creating accurate insights, and aligning them with our technology to optimize their e-commerce sales on different platforms.

Qualifications

- At least 2-3 years of experience with e-commerce, either in Retail or in e-marketplaces such as Amazon, eBay, Walmart, Target, etc.

- Must be able to communicate and collaborate effectively with clients and internal teams in a clear, friendly, and empathic manner.

- Excellent data analysis skills will help us unearth actionable insights for our clients from their data and ours.

- Sharp attention to detail - Ability to ensure the accuracy of both input and output data is a key part of how we deliver success for our clients.

- Proficiency in Microsoft Excel/PowerPoint/Google Sheets and Presentations is essential.

- Ability to develop and document workflows and procedures.

- Excellent team player and ability to work independently with a sense of urgency.

Company Description

1digitalstack.ai is an innovative technology company that combines generative AI with deep domain eCommerce expertise to assist global brands in growing on e-marketplaces. Our solutions and platforms help our customers accelerate their revenue growth through e-marketplace data, advanced and custom analytics, actionable intelligence, and media optimization and automation.

We cover 125+ marketplaces globally and have been helping enterprises like HP, Philips, Glanbia Nutrition, BAT, Marico, Havas Media, Nivea, and many more maximize their revenue and growth on e-marketplaces. Our seasoned team of analysts works closely with clients to provide weekly and monthly reports, email alerts, and assistance to drive growth. Our platforms have resulted in a 21% increase in sales, a 28% reduction in the cost of sales within 90 days of deployment, and an increase in return on ad spend (RoAS) with a $2.4 billion gross merchandise value (GMV) managed through the platforms.