10times - Head - Client Success & Operations

10Times is Worlds No. 1 business event discovery and networking platform. We help users find new opportunities to grow their business and careers. Additionally, our SAAS Platform FLOOR, is a leading virtual venue, to host live events of all shape, size and form. We are powering events globally to survive and grow through the pandemic.

WHY JOIN US :

- Largest professional networking platform built in India

- We are one of the top 100 websites in the world for business professionals

- Over 50% of fortune 500 companies use our platform

- We have paying clients in over 28 countries

- FLOOR is a leading SAAS tool in the virtual event space

The Opportunity :

10Times is seeking a passionate client success manager to deliver a world-class service experience, campaign execution and team management. The primary focus of the role is building and managing team of client service and support managers and ensuring smooth execution of client campaigns. The key metrics is client retention and account growth.

Key tasks :

- Serve as the primary point of contact for all customers

- Manage team and build process to improve service delivery

- Track key metrics and ensure account retention & growth

- Build and manage strong relationships with key customer stakeholders

- Proactively monitor customer account health

- Serve as a product expert on use cases and address escalations

- Interface with cross-functional teams to ensure smooth customer service delivery

Requirements :

- 6+ years of experience in client servicing or similar role, preferably at a technology company

- Experience with technology product is required (software focused clients)

- Track record of building trusted relationships with key stakeholders

- Ability to work cross-functionally with other departments to deliver client service

- Ability to handle escalations and provide timely resolution

- Strong knack for building process and automation

- Commitment to continuous learning, growth, and development

- Excellent verbal, written and presentation skills

Benefits :

- Performance based variable & incentive

- Career advancement opportunities in a fast scaling startup

- Fast paced, fun, and energetic company with a friendly culture and more!

- Additional benefits like medical insurance, office lunches, etc.

- Future opportunity to travel outside India to represent company at conferences

- Option to work remotely from anywhere