Zonal Manager - Operations - Telecom

Zonal Operations Manager

We are Margdarshak Consultants looking forward for the role Zonal Operations Manager with a leading MNC.

Location: Mysore

- Directing zonal operations (including associated branch)to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Key Accountabilities:

Sale:

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets

Revenues:

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels

Budgetary control:

- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level

Customer Service:

- Manage overall customer satisfaction and revenue churn targets across different customer segments

Marketing:

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

Collection:

- Bad debt management

- Collection infrastructure/ reach enhancement

Network:

- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team to improve utilization of LUS

People:

- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies

Request you to let me know your keenness towards this opportunity along with the following details:

Current CTC:

Fixed & Variable Components:

Monthly Take Home:

Expected CTC:

Notice Period :

Swapnali Nair

Consultant

Margdarshak Consultant Pvt Ltd

Mobile: +91-9819889058

Url: www.margdarshak.net