Zonal Head - Telecom/FMCG

Zonal Head

Location: Delhi

Reports To: S&M Head.

Department: Zonal Operations

Education: Management Graduate.

Preferred Industry: FMCG/ Telecom / CD.

Role Purpose:

- Directing zonal operations (including associated branch) to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Sales:

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

Revenues :

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target ? across all products and channels

Customer Service:

- Manage overall customer satisfaction and revenue churn targets across different customer segments

Marketing:

- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

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