Regional Customer Manager - North India (5-15 yrs)  KPI :  - Retention (95%)   - Collection (100%)   - Revenue Growth (25%)   - CSAT Score   - Build & retain customer manager team  Job and Responsibility :  - Ensure +95% retention, drive upgrades to full-program, and ensure 100% collections by taking onus of any escalations and liaison with finance team for back- end support.  - S/he will do this by defining a solid data driven implementation strategy and religiously tracking key metrics by customer and by team member.   - Ensure visible measurable customer satisfaction on product/service that exceeds owner's expectations; set SLAs with internal providers to ensure a flawless service experience to schools.   - Develop customer segments & customized solutions overtime and maximize ROI on teams & spends. Personally engage & own relationships with the top 25% customers.   - Direct responsibility for a team of 5-8 Customer Managers, coaching and motivating them to exceed goals, set a culture of customer success, meritocracy, and highest ethical standards within team; manage conflicts, do regular dashboards & feedback.   - Responsible for new hires on boarding and training.  Profile :  - 33-40 year MBA from top 10-40 institute, typical talent from SAAS, Technology Service, Healthcare, or any other complex solution/subscription business models.  - Driven, hard-working, with BOTH Sales and Service orientation.   - Problem solver & High-energy communicator with ability to motivate teams; stature to win customer and team credibility.   - Willing to travel extensively.

Delhi NCR

Others

XSEED Education - Regional Customer Manager 

XSEED Education - Regional Customer Manager  ,Job Description for XSEED Education - Regional Customer Manager  in XSEED Education in  Delhi NCR Others for (5-15) years of experience. Apply Now!

Job Description for XSEED Education - Regional Customer Manager  in XSEED Education in  Delhi NCR Others for (5-15) years of experience. Apply Now!