KRITI SHARMA, ASSISTANT MANAGER - OPS

SONAL NIKAM, Group Manager - Ops

Sr. Group Manager - Process Excellence (F&A)  Key Accountabilities:   - Drive Business Process Excellence and Transformation Projects for F&A Business – P2P, R2R and O2C.  - Create and implement BPET strategies  - Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence  - Facilitate process transitions and SLA adherence for the processes in the vertical  - Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical  - Facilitate setting up of required infrastructure for implementing the Quality Management System   Job Responsibilities:   - Drive Six-Sigma and Lean projects  - Drive Quality Management System within the vertical  - Drive Quality Net Savings in the vertical  - Drive VOC actionable across the team and maintain / improve scores  - Drive inputs from VOC for improvements  - Contribute and present in client/customer reviews/meetings  - Adhere to compliance to quality standards  - Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)  - Follow appraisal and feedback mechanism  - Initiate best practice sharing across the team and vertical  - Drive people development by aligning to the quality DNA program  - Drive culture of data-based decision making  Personal Attributes:   - High Initiative and Enthusiasm to drive improvements and quality culture  - Effective communication skills (Written & Verbal) – should be able to communicate with various levels in the organization at the same time  - Prioritizing and Organizing Skills  - Attention to details  - Ability to accelerate change  - Ability to work with a team  - Analytical and problem solving skills  - Leadership Skills to lead a team  - Exposure to quality and understanding of quality resources & their requirements  - Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools   - Analytical and Logical Thinking  - Reporting and Co-ordination Skills  Desired Profile  - Preferred MBB/BB Certification + Domain expertise in F&A

Chennai

Pune

WNS - Sr Group Mgr - Process Excellence - F&A  

WNS - Sr Group Mgr - Process Excellence - F&A   ,Job Description for WNS - Sr Group Mgr - Process Excellence - F&A   in WNS Global Services in  Chennai Pune for (8-15) years of experience. Apply Now!

Job Description for WNS - Sr Group Mgr - Process Excellence - F&A   in WNS Global Services in  Chennai Pune for (8-15) years of experience. Apply Now!