WNS - Sr Consultant/AVP - Solutions - Travel/Insurance/F&A/Utilities

Experience Profile :

- Handled large and multiple transitions with different levels of complexity

- Deep understanding of the different aspects of BPO business - QA, MIS, SLA, Base-lining etc.

- Strong Project Management skills

- At least 3 years of intense customer facing roles

- Focus on continuous improvement - good to have Six Sigma knowledge (Green belt/ black belt)

- Strong focus on deliverables - do whatever it takes to meet timelines and quality of deliverables

- Managed / liaised with IT Projects team to deliver the Technology aspects of the transition projects

Key Performance Areas :

- Successful management of large/multiple transitions of clients- processes in BFSI domain

- Owning and continuous improvement to the WNS Transition Methodology

- Thoroughness of Project Planning

- Thoroughness of Project tracking - Risk, Issue and Milestone management

- Identify areas for efficiency improvement, implementing the same

- Build close rapport with key client managers

- Strong focus on revenues - balance risks with speed of execution

- Handling prospect/ Client presentations

- Respond to RFI/ RFPs along with team

Domain : Insurance OR F&A OR Utilities OR Travel

Behavioral Indicators:

- Ability to network with entire WNS organization and get things done by building bridges

- Ability to do lot of multitasking

- Calm under pressure

Technical Skills :

- Project Management tools and methodologies

- Process Improvement methodologies - preferably Six Sigma - Green Belt/ Black Belt

Reporting to:

- Head of Transitions & Solutions