Responsibilities -
- Part of the Travel Presales Team. Will be responsible to manage end to end Presales and Solutions engagements,
- Should have experience of Contact centre technology
- in depth knowledge of governance model and innovations
- Travel or Retail BPO pursuits cutting across key stages of pre-sales function such as Solution Designing, Solution Presentation, Deal Closure and Handover Stage
- Conceptualize and design solutions for Travel or retail pursuits, meeting unique requirements as stated in RFI/RFP document, enabling customers to derive value propositions from proposed solution
- Content Management: Prepare collaterals, case-studies and presentations for solution walkthroughs and sales pitches
- Define To-Be operating model that can deliver operational efficiency and transformational effectiveness using technology and business levers
- Work with IT solution providers to design and develop solutions enabling customers to derive value propositions from proposed solution
- Co-ordinate with Finance, Legal, Service Delivery, Transition and Technology teams for content development on pricing, transition plan, tools and technology proposals and effort estimates
- Participate in client workshops and presentations
- Conduct periodic reviews & toll gates to ascertain if project is on schedule and identify phases that seem to be slipping
- Working with Front-end Sales Lead to respond to Requests for Proposals (RFP) and Requests for Information (RFI)
- Providing Solution Consulting and advisory services to customers in the Travel or Retail space
Diversity Initiatives
Inclusion Network: Shine Network
This is an inclusive business network for our LGBTQ+ community and it is all about breaking down barriers of difference and connecting people. Shine celebrates each person’s uniqueness, regardless of sexuality, race, gender, religion...........See More
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