Job description :
- Lead solution design for all opportunities in General Insurance/P&C vertical
- Coordinate and manage responses to RFPs / RFIs
- Work closely with Sales, Transition and Operations teams to understand requests for services and ensure bid management team delivers to a high level of internal customer satisfaction
- Responsible for target achievement & growth of the vertical
- Responsible for planning and coordinating various stages in marketing, client acquisition and presales.
- Developing marketing & networking channels to create new service offerings, business and opportunities.
- Responsible for problem definition, ability to analyze the customer/client requirements, issues, pain points and provide appropriate solution. Work with relevant stakeholders in order to define and document the problem and develop the high level solution to solve large/complex issues, supports/owns the problem definition and documentation.
Should have flair for understanding, constructing the client/customer As is Requirement Gathering and provide bundled solution that addresses Process Detailing/Architecture/Design needs.
Desired Skills and Experience :
Competencies :
- Understanding of BPO services and operations
- Understanding of outsourcing relationship models, pricing models, Service Level development
Soft skills required :
- Team spirit
- Responsiveness and Customer orientation
- Delegation / Task management
- Expectation management
- Written, communication and presentation skills
- Ability to interact with senior leadership, both internal and external
Work Experience :
- 14+years, of which at least 5+ years in the BPO industry in Insurance vertical
- Experience in Insurance industry in addition to BPO is desirable
Technical Skills :
- Well versed with MS Office (Word, PowerPoint, Excel, Visio)
Diversity Initiatives
Inclusion Network: Shine Network
This is an inclusive business network for our LGBTQ+ community and it is all about breaking down barriers of difference and connecting people. Shine celebrates each person’s uniqueness, regardless of sexuality, race, gender, religion...........See More
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