WNS - Group Manager - Quality - Blackbelt

Position:Group Manager-Quality

Mandatory: Black Belt Certified

Projects Completed:

- 2 BB Completed



- 4-5 GB Completed

Desired Skills:

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ, ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC's)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

Shifts: 12 .00 Noon - 11.00 PM/ Morning Shifts!