KRITI SHARMA, ASSISTANT MANAGER - OPS

SONAL NIKAM, Group Manager - Ops

General Manager (VP equivalent) - Contact Center operations  Looking at leaders with Travel/Airline domain experience.   Location : Mumbai.  Key Accountabilities : Client Management, Service Delivery, People Management and P&L Management.   Job Responsibilities : The person would be responsible for the operations of all Service Delivery processes operating out of Mumbai/Philippines.   His/ Her Key responsibility would include :   - Managing multi-site operations.   - Client Management and ensuring farming of growth and high VOC   - Process Delivery - Meeting exceeding SLA's   - People Management - Managing Retention and high E Sat.   - P&L- Managing the day to costs and run the account profitably   - Driving change management within the team   - Driving year on year productivity gains within his area of operations.

Mumbai

WNS - General Manager/VP - Contact Center Operations 

WNS - General Manager/VP - Contact Center Operations  ,Job Description for WNS - General Manager/VP - Contact Center Operations  in Citi in  Mumbai for (10-28) years of experience. Apply Now!

Job Description for WNS - General Manager/VP - Contact Center Operations  in Citi in  Mumbai for (10-28) years of experience. Apply Now!