KRITI SHARMA, ASSISTANT MANAGER - OPS

SONAL NIKAM, Group Manager - Ops

Designation - General Manager / Sr. General Manager - Quality (Travel) (Contact Centre)  Location - Mumbai, Gurgaon, Pune  Quality - Process Excellence, Transaction Quality + Operations Risks  Critical role is to :  a) Front-end Quality & Process Excellence with clients,  b) Establish strong TQ performance, daily performance mgmt. & dashboards,  c) Ensure Operational controls are designed & implemented,  d) Drive daily performance improvement  e) Generate business insights from Quality monitoring,  f) Identifying opportunities & driving kaizen/ lean, Six Sigma projects, etc-   g) Create client value & drive growth  - At least 12+ years in a voice processes Sales & Customer service side experience  - Strong oral, written communication, analytical capability + client management  - Six Sigma BB certified minimum; Lean trained & certified - strong projects & Change Management expertise  - Travel domain knowledge (reservations, ticketing, refunds, baggage handling) will be an advantage

Delhi NCR

Mumbai

Pune

Others

WNS - General Manager/Senior General Manager - Quality Contact Centre 

WNS - General Manager/Senior General Manager - Quality Contact Centre  ,Job Description for WNS - General Manager/Senior General Manager - Quality Contact Centre  in WNS in  Delhi NCR Mumbai Pune Others for (12-18) years of experience. Apply Now!

Job Description for WNS - General Manager/Senior General Manager - Quality Contact Centre  in WNS in  Delhi NCR Mumbai Pune Others for (12-18) years of experience. Apply Now!