Wipro - Manager/Sr Manager - Quality - Black Belt

Skills:

- Good data analytics and problem solving skills.

- Experience in managing Quality/ Process Excellence initiatives for Supply Chain Management clients with exposure to both front office and back office operations.

- Must have led/ driven six sigma and lean projects in Telecom process.

- Good understanding of telecom domain.

- Must have worked in cross functional teams and demonstrated ability to drive change in the process.

- Excellent oral and written communication skills.

- Well versed with MS Office - Excel and Powerpoint.

- Must have exposure to Procurement/ Supply Chain Management in Manufacturing environment.

Skills (Good to have):

- Exposure to high end analytics tools like SAS, SPSS, Speech Analytics and Social Media Analytics etc.

- Experience in driving high impact transformation projects involving technology and process re-engineering.

- Understanding of basic P&L and accounting practices.

Job Description:

- Support process excellence initiatives and drive improvement projects in Media and Telecom processes.

- Drive benchmarking and best practices deployment across telecom accounts.

- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.

- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

- Drive projects to improve and maintain the profitability of the process.

- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.

- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.

- Ensure all process metrics are met.