Wipro BPS - Manager - Enterprise Transformation - Telecom

Skills ( Must Have)

- 6 Years- + experience in Telecom environment with focus on solution creation across Fulfillment and Assurance areas covering Telecom Provisioning, Service fulfillment, Order Management, Customer Care, Technical Care, etc.

- Proficiency with industry reference standards i.e. e-TOM, SID, BPMN etc.

- Fully conversant with Business Processing Outsourcing services to a wide ranging domains and the transformation initiatives such as robotics, analytics, etc.

- Knowledge of BPO Operations and the nuances of contact avoidance, optimization and deflection

- Ability to identify and articulate issues to cross-team resources and gain resolution on these issues while delivering high quality, timely solutions for the business users.

- Ability to demonstrate culture of continuous improvement

- Proven strategic approach and delivery

- Highly self-driven and confident

- Willingness to learn and work in teams

- Good problem solving skills and analytical skills

- Effective communication and interpersonal skills

- Ability to work in a fast paced environment and deliver quick results

- Willingness to travel and work in shifts

- Plan, direct and control activities under transformation initiatives to contribute and/or influence business strategy and own - end to end- stewardship

- Leading the overall solution design, delivery shaping and business case creation in supporting multiple business opportunities focused on transformation

- Understanding business requirements, process flow and technology impact for better business results for development of solutions & delivery

- Solution development based on client requirements as a response to RFI/RFP by adding value to position Wipro's internal products and services

- To manage the relationship with internal and external stakeholders to ensure a quality service and to manage expectations

- Liaise with third party partners in order to build new solutions and frameworks depending on the business need and objectives (current & future)