Wipro BPO - Manager - Telecom

- Manage a team with sub processes.

- Ensuring delivery of transitioned process as per SLA & signed off metrics

- Build relationship with stake holders and look for opportunities to expand business.

- Key driver for achievement of revenue and margins; internal & external reporting.

- Lead customer periodical calls and reviews with customer.

- Lead process improvements initiative for the customer processes.

- Coaching counseling and motivating the team; Managing attrition

- Key identifier of business value addition to customer and drive business value projects.

- Managing Order to Activate, fulfillment processes across various TSP and TEV

- Team management between 120 to 150 heads.