Western Union - Engineering Delivery Head

Engineering Delivery Head - 1701013

The Opportunity :

- Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry- Get to know WU as we establish a new, world-class Technology Engineering Center (TEC) in Pune, India to support global strategic initiatives. Be one of the first leaders to join the team and help shape our company's digital capabilities and revolutionize an industry!

- Among digital, person-to-person, international money transfer providers Western Union is the leader in number of customers, transactions and receive countries. We've built a powerful, cross-border technology platform for quickly moving money almost anywhere in the world. What sets us apart is a combination of a physical AND rapidly expanding digital network across 200 countries and territories with access to over 130 global currencies, our global compliance expertise and the proprietary technology behind it all.

- We continue to invest heavily in using, and developing technology that allows us to move money seamlessly; eliminating barriers based on location, currency, payment method, platform, etc. Some companies specialize in cash-based retail money transfer and others play only in digital. We are a leader in both!

- As a Delivery Head, you will be responsible for driving the service delivery for the assigned platforms/ portfolios through a predefined frame-work. As a leader in the organization, you will be responsible for continuous improvements to onsite/offshore delivery model.

- The broad range of responsibilities include leading a team of Managers and engineering and configuration associates, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management.

- The role requires leading, managing and growing the platform/portfolio assigned to the role by managing the Service Level Agreements of the assigned are of responsibility. The role will have a dual reporting structure with solid line into India Site Leader and a dotted line into Demand/Domain vertical leader typically onshore in USA.

Key responsibilities :

- Migration of responsibilities of assigned platforms/portfolios and processes as per project timelines and ensure smooth knowledge transfer in partnership with on-shore and off shore stake holders

- Develop domain expertise for the platforms/portfolios supported and assist the team with solutions engineering and execution of various initiatives.

- Align execution priorities - project delivery, employee goals, and establish service levels with business and functional owners to drive service quality through quality control

- Partner with all stakeholders as required to implement employer branding and talent attraction, performance management, employee development, employee engagement and retention programs

- Recommends strategy for functional and business units supported and ensures the implementation of high-end, business-wide, critical strategy set by senior management

- Hire, manage and mentor 4-6 engineering managers who will be responsible for leading engineering teams of up to 200 employees

- Manage key third party strategic partnerships across application teams and resolve issues as needed

- Provides guidance, planning and direction for functional units supported

- Participate in capacity and program planning exercises

- Maintain effective communication with clients, business and partners as needed

What we require :

- Master's degree in Computer Science / Engineering / Business Administration or equivalent from a premiere institute (preferred)

- 10+ years of IT leadership and management experience

- Experience in a financial services/payments /Banking verticals

- Prior experience in managing vendor relationships

- Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams

- Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can do attitude; possess strong leadership skills in guiding and directing teams throughout the SDLC process

- Extensive experience in developing applications and web based systems and solutions

- Understanding of logical and physical database architectures and operating systems.

- Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results

- Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience

- Extensive experience in release management and agile methodologies preferred

- Ability to interact in global environment with colleagues and employees in different geographical regions

- Technical area of expertise:

- Expertise in multiple development platforms (.NET, Java etc)

- Experience with various web and mobile development technologies such as Adobe Experience Manager, Angular JS Framework, PhoneGap or similar. Experience with native integration with iOS, Android.

- Experience with OLTP systems with knowledge of J2EE, API(ReST, SOAP, Message-Driven), Micro Services, API externalization

- Experience with Message Driven and Event Driven systems (MQ Series, DROOLS Rule Engine, TIBCO, N-Service Bus)

- Experience implementing various database technologies such as Oracle, DB2, SQL Server with exposure to columnar/NOSQL databases like Couchbase, MongoDB.

- AWS cloud experience with knowledge/expertise in continuous integration/deployment/automation capabilities

Apply :

If you're ready for a challenge and want to be involved in something that will change an industry and impact millions of people and businesses around the world, then apply today!

#LI-POST

To apply for this position, please use the external URL