We have an urgent job requirement for Sr. Manager - Operation (Equivalent to VP level) with a leading brand (eCommerce) in market based at Hyderabad.  Position: SM Operations  Level: AVP/VP/SR. VP  Team Size: 800-1000  Roles & Responsibilities:  - The candidate will be responsible for setting the vision and direction of Customer Service operations.  - Will lead a large team of up to 800 associates, team leads, customer service managers and operations managers to improve customer experience, increase productivity and maintain service levels. Will be accountable for India customer service operations.  - Responsible for and owner of customer experience quality and service delivery.  - Understand core business values and initiatives, and translates those into everyday CS practices.  - Solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. Maximizes resources for the greater good of the organization.  - Maintains a complete and thorough understanding of technical systems in a complex automated customer service center.   - Implements change or develop new processes as necessary to provide the ability to better service multiple work types. Continually measures and evaluates all work processes using Kaizen, Lean, DMAIC, and other improvement methods.   - Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience. This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment.   - Knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is preferred.

Hyderabad

VP - Operations - Customer Service - eCommerce 

VP - Operations - Customer Service - eCommerce  ,Job Description for VP - Operations - Customer Service - eCommerce  in Confidential in  Hyderabad for (10-18) years of experience. Apply Now!

Job Description for VP - Operations - Customer Service - eCommerce  in Confidential in  Hyderabad for (10-18) years of experience. Apply Now!