VP - HR Shared Services

VP- HR Shared Services position with one of the leading Financial KPOs.

Location: Pune.

- The primary responsibility will be to manage day to day operations

- Shape and manage the Operational agenda of the respective area

- Support the HRSC Pune Head and interact with stakeholders in their respective areas

- Lead the service delivery strategy and execution across all supported locations and clients groups.

- Define and drive the people management strategy of the Service Center (e.g. training, engagement, mentoring, succession planning, incentivization and retention)

- Provide representation at key senior leadership forums including CoE Senior Management meetings and regional HR Management meetings.

- Plan the development of the operation and further refine the local operating model, organizational structure and governance model.

- Contribute to the overall HR Service Center strategy / business plans.

- Constantly evaluate the HR proposition and the service to clients with a view to improving delivery through innovation and the implementation of industry best practice.

- Ensure delivery of HR transactional services according to published Standard Operating Procedures and in line with required service levels

- Address any operational performance issues and foster a culture of continuous improvement.

- Ensure the HR Service Center has a robust framework in place to enable compliance with all local legal and regulatory requirements

- Implement levers to consistently achieve performance targets such as; six sigma, operational excellence, etc.

- Seek opportunities to increase the volume of transactions managed, and the scope of services provided by the HR Service Center.

- Plan the development of the operation and further refine the local operating model, organizational structure and governance model.

- Contribute to the overall HR Service Center strategy / business plans.

- Constantly evaluate the HR proposition and the service to clients with a view to improving delivery through innovation and the implementation of industry best practice.

- Ensure delivery of HR transactional services according to published Standard Operating Procedures and in line with required service levels

- Address any operational performance issues and foster a culture of continuous improvement.

- Ensure the HR Service Center has a robust framework in place to enable compliance with all local legal and regulatory requirements

- Implement levers to consistently achieve performance targets such as; six sigma, operational excellence, etc.

- Seek opportunities to increase the volume of transactions managed, and the scope of services provided by the HR Service Center.

- Identify trends and process gaps, drive a culture of waste removal, identify and mentor areas of focus where projects are required

- Manage issues and process complexities through partnership with various stakeholders and SME

- Participate in strategic business planning sessions

- Design measurement mechanisms and reporting, according to the need of the business

- Manage internal and external metrics

- Drive focus areas around client orientation and customer satisfaction.