Voice & Accent Trainer - BPO

Job Description :

- Build and sustain professional and communication skills for the advisor on the floor

- Undergo the Process on Universal Trainers and thereafter willing to deliver Process Training and VnA Training

- Willing to meet the Call Taking targets aligned to the Team

- Initiate and participate in Projects of the Team and the department

- Conducting refresher trainings related to professional skills and effective communication

- Should be willing to work in Shifts (Day and Night Shifts - Rotational)

- Conduct Audits and Feedback for the targeted population with the objective of improving scores on key business metrics

- Prepare communication modules as required

- Conduct RFS trainings as directed by the clients

- Create and send out mailers and other communication with the objective of improving scores on key business metrics

- Maintain key MIS related to all the above activities

- Excellent communications skills (- =7.5 on CAT) - This is essential for the candidates to move to the next level of interviews.

- Good Facilitation skills

- Proficient with MS Office

- No leaves in the pipeline till the Universal Trainer certification is completed and certified