Circle Retail Head  Key Accountabilities :   Formulate and implement the circle retail strategy, in order to attain market leadership, through growth in revenue market share and improvement in customer experience   - Achieve Gross and Net Acquisition target in the circle for retail channels - Vodafone Stores, VMS and ADVMS   - Achieve customer satisfaction targets through Retail outlets   - Initiate retail expansion strategies to improve reach, coverage and expand geographical footprint   - Assist Circle S&M Head & Marketing Head in new product launches to increase penetration / revenues from new / existing subscribers   - Provide feedback on competitive moves to protect base and increase share of subscribers and revenue   Strategic :   - Formulate overall circle retail strategy to drive profitability of the channel   - Set targets for the retail channel, jointly with the sales and S&M Head   - Deliver sales target for all products (voice-prepaid / postpaid, data, VAS, handsets, merchandise etc.) by ongoing monitoring and reviews   - Develop channel expansion strategy by evaluating retail channel coverage and penetration   - Develop channel engagement strategy with the zone retail leads   - Plan new product launches with the circle S&M and Marketing Heads   - Develop strategies to improve customer walk-ins, conversion and customer satisfaction at retail outlets   Operational :   - Achieve circle revenue target for the different retail channels for all products   - Develop SAC guidelines & partnership models across zones and branches and own overall budget for all - exclusive- retail channels   - Maintain high quality of operations in retail outlets operations as determined by quality audits   - Achieve channel expansion targets by appointing and monitoring distribution partners in new and existing areas   - Resolve channel-specific issues in zone within specific timelines   - Discuss and resolve supply chain issues with Sales Head for Distribution - VMS/ADVMS linkages   - Receive timely feedback and inputs from Zonal Retail Leads   Developments :   - Performance management of the direct reports and zonal retail resources   - Identification of development areas, and recommending the training programs / interventions   - Best practice sharing - within the circle and other circles   Key Result Area :   Business :   - Achievement of key targets for the retail channels (Revenue, cost savings, market share etc.)   - Achievement of targeted gross and net acquisitions   - Achievement of expansion targets through greater penetration and geographical expansion   - Achieve ROI for channel partners (as defined in partnership model)   - Ensuring smooth Zonal retail operations across the circle   - Achieve reduction in churn and customer satisfaction from retail outlets   Customer :   - Ensure customer service delivery through CS implants in stores/VMS/ADVMS in coordination with CS Head   - Enhance access and reach of retail outlets   People :   - Resolving channel-specific issues in zone within specific timelines   - Resolving supply chain issues with Distribution Lead for Distribution - VMS/ADVMS linkages   - Ensure employee satisfaction thereby reducing attrition   - Relationship management with key channel partners  - Desired Skills and Experience  - Experience in FMCG/retail industry   - Multi-national, multi-geography team leadership experience to bring in best practices   - Experience with distribution planning and channel implementation   - P&L management skills   Desired Competencies/Skills :   - Ability to lead a retail channel, with large number of retail stores of varying sizes and complexity   - Ability to manage in dynamic, high-growth, high-uncertainty environments   - Powerful influencing skills, effective relationship management skills and proven ability to function within a matrix-organisation   - Independent thought leadership and drive to execute - should be a recognised industry leader in his/ her specific area of competence   Educatiionall Qualifications :  - University Degree in Business/MBA calibre or equivalent qualification

Jaipur

Vodafone - Circle Retail Head 

Vodafone - Circle Retail Head  ,Job Description for Vodafone - Circle Retail Head  in Vodafone in  Jaipur for (10-12) years of experience. Apply Now!

Job Description for Vodafone - Circle Retail Head  in Vodafone in  Jaipur for (10-12) years of experience. Apply Now!