Key Responsibility:   - To provide the business support to circle Collection team for reducing Bad Debt & increase collections with integrated solutions using various technology platforms on Mobility.   This includes:  Managing end to end Field Collection operations for M&G Circle:   - Facilitate Collection team achieves the Monthly Retention & Bad debt Targets understanding of customer needs & enhance Market collection performance like due date & recovery cash flows.   - Sensitize the operational and compliance part within clusters and ensuring the same implementation timely by cluster teams.  - Rolling out incentives and more promotional schemes for customer which helps in driving business smoother and support field team by - Do and Demonstrate  Planning, strategizing and achieving Bad Debt Flow targets:   - Strategist with expertise in managing entire collections operations with key focus on top & bottom line profitability by ensuring optimal utilization of resources.  - Make team Understand & Provide integrated solutions comprising of Entp & Non Entp Consumer in order to restrict the flow to subsequent bucket and setting the target based on portfolio weightage & new strategies to be introduced accordingly as per cluster ticket size & performance  Setting up agencies:   - Proficient in developing & streamlining systems & Infra with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters.   - Establishing strategic alliances / tie-ups with financially strong & reliable channel partners, resulting in enhanced market penetration & reach.  - Monitoring channel activities; implementing effective strategies to low revenue loss and smoother collections  Field Bucket Management:   - Managing the Flows to subsequent bucket collection with retention which needs to be driven by teams including smoother Payment operations  - Timely posting of cash and payment collected with reconciliation of receipt books allocated to agencies  Postpaid Churn Management with Customer First Approach:   - Managing / enhancing business relationship with key identified customers and team achieving desired results on profitability, and customer delight.  - Account management & Liaison with service teams periodically in order to get the resolution to customer and ensuring customer centricity  Driving Cost Efficiencies:   - To Initiate Designing or introduce new ways, taking the performance to peak with least impact on cost or introducing new innovative cost saving methods parallel keeping customer experience  People Management:  - Leading, mentoring & motivating the team members to ensure effective & efficient Collection operations, thus achieving desired group business results & Targets.   - Regular interaction with team members to ensure that the team consists of motivated, empowered, focused, delighted and result oriented members  Ensuring HSW compliance with Training & Quality:   - Account management & service teams periodically on the products and new technologies;  Education: MBA from Premier B School  Experience: 2 - 5 Years  Location: Pune

Pune

Vodafone - AM - Collections - Credit & Collection 

Vodafone - AM - Collections - Credit & Collection  ,Job Description for Vodafone - AM - Collections - Credit & Collection  in Vodafone India in  Pune for (2-5) years of experience. Apply Now!

Job Description for Vodafone - AM - Collections - Credit & Collection  in Vodafone India in  Pune for (2-5) years of experience. Apply Now!