Virtela - Senior Project Manager/Project Manager - Data Networks

PRE-REQUISITE:

1. Have managed mid-level / complex IT/Networks/Security related projects

2. Have managed multiple project deliveries / multi-site / multi -geography projects

3. Have interacted with global customers, including APAC, Europe and US and understands foreign culture

4. Have experience in a weak-matrixed organization where the ability to establish relationships with separate functional department resources will be key to project success.

5. Familiar with IT telecom related terms and process

6. Familiar with Cisco, Juniper, Alcatel, MPLS, IP VPN, Network Security related products/projects

7. Have a flare of taking notes, be a good listener

8. Have good project management skills per PMI standards

9. Have a yearning for learning

10. Ready to work during US shift timings

11. Candidate has worked in an IT/Telecom domain

12. For other domains having experience on IT/Networks/Security/Enterprise Networks.

RESPONSIBILITIES:

- Work under a controlled and structured project management framework that follows industry standards (PMI) and meets customer requirements.

- Follow the Standard Project Management Methodology for all orders and includes

- Order Initiation ( Order Entry and Kick off calls )

- Order Access Management

- Order Execution with Provisioning and Engineering

- Order Monitoring using System and Trackers

- Order Closure including Billing Activation and Migration

- Interface between Customer and Internal Functions/ Departments

- Act as the Customer's Single Point of Contact

- Ensure customer's requirements are well articulated and satisfied

- Work towards achieving maximum customer satisfaction

- Track milestones against interval dates and notification

- Tracking Provisioning of Circuit/Security orders

- Order sent to vendor

- Firm Order Commitment received

- Circuit jeopardy

- Circuit delivered without any issues and final turn up

- Tracking Customer Engineering implementation

- Equipment shipment (Hardware shipment and logistics)

- Coordinate install (Provisioning and coordination)

- Billing Start Date & customer notification

- Proper close-out of all tickets

Other Tasks

- Send Weekly status update on all circuits (update status tracker spreadsheet for each customer)

- Major milestones documented in Siebel Notes

- Escalate all major jeopardy to Client Support Manager

- Validate disconnects and Billing end date

- Ensure service disconnects are completed and records updated (validate with Provisioning)

- Ensure Dashboard View is properly reflecting new locations, LCON (Local Site contact), support contacts, escalations, etc.

- Monthly report of service changes to validate billing.

- Manage technical delivery resource assigned to virtual project team.

- Ensure full hand over into support is achieved successfully prior to full customer acceptance.

- Effective change management control within projects.

- Provide timely and accurate reporting as specified.

- Proactively manage and resolve project issues, risks and conflicts.

- Ensure that all projects are delivered within scope, time, budget and quality.

- Attend Weekly Project Review meetings.

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB:

PMP, ITIL trained, PRINCE2