Vice President - Teleservicing - eCommerce

Job Title / Designation: VP - Teleservicing

Location: Noida

Reporting To: Director

About Us

IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals.

Founded in 1996, the company's mission is - to make doing business easy- .

3.5 Crore+ Buyers | 29 Lakh+ Suppliers | 4.3 Crore+ Products

IndiaMART for Buyers

- Convenience of connecting with sellers anytime, anywhere

- Wider marketplace with a range of products and suppliers

- One-stop- shop for all requirements

IndiaMART for Suppliers

- Enhanced business visibility

- Access to buyers from across the globe

- Increased credibility for your brand

IndiaMART has over 3600 employees located across 65+ offices in the country, and with customers spanning across 200 nations. Its existing investors include Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital.

Job Summary:

This is a P&L position that involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Job Description:

1. Grow the business in terms of topline & bottom-line

2. Develop & execute annual operating plan - revenue & cost planning and forecasting

3. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

4. Setup a system that delivers high customer retention

5. Improve the efficiency & effectiveness of customer complaints resolution system

6. Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team

7. Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Knowledge and Skills:

1. Data analytics

2. Customer focus & service orientation

3. IT savvy & process orientation

Experience:

9-12 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/ITES/Service organization

Qualifications:

MBA or equivalent

Criteria : on your 10th and 12th percentage must not be less then 80