Vice President - Operations - Telecom

Company Web Address http://www.actcorp.in

Revenue (Current Company) 1200 crore +; EBIDTA +ve

Number of Employees (Current Company): 6,500+

Reporting Relationships: COO

Direct Reports: GM - Operations (Coimbatore), DGM - Sales, AGM - Service Delivery, DGM - Customer Service and Business Partnering with AGM - HR,, AGM - Technology and Senir Manager - Finance . Key Relationships Other Leadership Team Members.

Specific Responsibilities

- Ownership of Tamil Nadu growth-strategy and annual operating-performance including top class customer service.

- Sales & Business Development:.

- Leadership

- Relationships with external stakeholders including oversight on regulatory function

- Investor & Stakeholder Relations:

- Risk management, Governance and Compliance

Critical Responsibilities:

- Heading the region(TN) and its operations

- Responsible for handling the P&L

- Managing multiple revenue streams

- Leading organic growth

Company, Position & Person profile

- Leading a multi-functional organization

- Strategy formulation and designing fiscal plan

- Response to competition - both strategically and tactically

- Ensure Quality of service. KPI:

- FY revenue / profits / market share / Customer Service

- Growth of sub-base through organic means

- Quality of service and growth of ARPU (average revenue per user)

- Organization development / setting up systems and processes.

The Person

Qualifications & Experience

- MBA from reputed business school.

- A - general athlete- with proven track-record in managing growth in a B2C space with at least 10+ years of total work experience in a competitive industry in India. Preferably with experience in FMCG / Consumer Durables / Telecom / DTH.

- Track-record of at least 5 years with complete responsibilities for all functions.

- It is preferred that the candidates have worked extensively in multi-cultural and complex environment.

- The formative phase of the career could be either in an operations role or from the sales and business development areas, as long as clearly the upscaling as a P&L leader has occurred.

- Functional expertise in sales and distribution in B2C space, relationship management with regulatory authorities, corporate & trade customers and at the same time abilities to lead sales, projects and technical functions.

Company, Position & Person profile

Leadership & Management Behavioral Competencies

- Strategic thinking: Be able to view the company situation in strategic terms, possessing sound commercial skills and adeptness at translating strategies into executable action plans.

- Customer Orientation: Demonstrates knowledge and insights about internal and external customers and acts to fulfil their businesses needs and exceed their expectations.

- Managing Innovation: Develops and applies creative solutions to business problems, anticipating situations and needs and finding flexible answers to new situations; champions innovation to improve business performance.

- Analytical Skills: Should demonstrate a highly evolved analytical mindset. Can absorb and interpret financial and market data easily and subsequently create strategies to best leverage.

- Passionate and Quality Focused: Committed to quality standards, in terms of everyday operational activities.

- Organizational Buy-In: Effectively builds commitment and excitement and wins support and resources for company initiatives at multiple levels both inside and outside the organization.

- Openness of Communication: Encourages open discussion of different ideas and views; welcomes and solicits feedback.

- A clear, tenacious, achievement-oriented leader able to maximize capital resources.

- Must maintain a broad-based, long-term perspective on the business requirements.

- An excellent judge, with the ability to make timely and sound decisions.

- An executive who understands what it takes to be successful in a highly competitive business environment.

Personal Characteristics

- Ability to work in a multicultural, cross-functional environment.

- Passionate about leadership and motivating a large young high energy team.

- Highly intelligent with strong analytical skills, both qualitative and quantitative.

Company, Position & Person profile

- Possesses a sophisticated understanding of what relationships are important to the company and its stakeholders, and how to leverage them into enduring competitive advantage.

- Executive demeanor, poise and confidence, balanced with humility and enthusiasm.

- Driven by high performance standards, always expanding his/her business management tools, insights and techniques.

- Willingness to go the extra mile.