Vice President - Operations/Business Management - BPO/Telecom/IT

We have a Open Position for VP - Operations

Work Experience: 12+Years in BPO/Telecom/IT

Education: Business Administration

CTC: 8 Lakhs to 15 Lakhs

Job Location: Bengaluru

PLEASE NOTE: Position is Responsible for Whole Company Operations / Managing COMPANY

Reporting to Director

Skills:

- Proven experience in Business Management/Operations.

- Excellent organizational and leadership abilities

- Outstanding communication and people Management skills

- Knowledge of industry's legal rules and guidelines

- In depth knowledge of business functions and principles .

- Working knowledge of data analysis and performance/operation metrics

- Familiarity with MS Office and various business software (e.g. ERP, CRM)

- Responsible for preparation and implementation of annual operating plans.

Internal Relationships:

- Develop junior staff to the next level by ensuring assigned staff fully understand projects, providing effective feedback to staff (positive and critical), identifying and promoting growth opportunities for all junior staff

- Implement firm policies around recruiting, staffing, training and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention

- Promote a positive environment for staff and identify and work with firm management to address any issues that are creating barriers to an optimal work environment for all staff

- Provide feedback, advice and back up as needed to other members of senior staff team to ensure all senior staff has support needed to effectively run accounts and promote positive work environment

- Attend and actively participate in senior staff meetings, offering ideas, insights and recommendations on firm policies, staffing, client service, new business and other topics that ultimately impact the overall quality of the firm

- Effectively manage all aspects of an account team

Communication and Process

- Assume all responsibilities for effectively leading an account team, including ensuring all administrative pieces are in place (work plan, contract, budget, projections, etc.), clients report high satisfaction, all staff clearly understand accounts and assignments, and the entire team is working in a cooperative fashion to promote great work as well as a positive internal team environment

- Write strategic communication plans and campaign strategies that demonstrate Spitfire's creative approach, offer unique strategies tailored to the needs of the client and provide enough detail that they can be implemented by client in the event Spitfire is not contracted for implementation

Financial and Administrative

- Submit expense reimbursement forms as appropriate

- Submit accurate time sheets

- Regularly update projections and manage work to meet or exceed projected revenue targets

- Manage project budgets to maintain high client satisfaction while meeting or coming in below budget

- Find ways to save company money by improving/streamlining internal systems or procedures

Share your Resume with Below Details:

1) Current C T C

2) Expected C T C

3) Willing to Join Immediate/ Earliest.

4) Available for F 2 F interview

Rajani
H R manager
9036779046