Vice President/Head - BPO Operations - Banking Domain

Our client is one of the leading BPO specialised in BFSI Segment and based in Bangalore catering to clients in US Market.

They are looking for Vice President-Head BPO Operations (Banking Domain): Bangalore

Role & Responsibilities (not an inclusive list):

- Provide leadership for the Banking operations vertical.

- Handle Client relations and care to enhance ESAT.

- Ensuring Commercial and Retail line of business is on BAU with required efficiency and TAT.

- Responsible for achievement of financial objectives for banking business.

- Seamless delivery:

Ensure all operational performance metrics for Banking operations are achieved consistently.

Ensure all operational checks and controls are in place.

Work with other support and enabling functions to plan and execute operations seamlessly and with minimum disruption to client business operations

- Operations excellence: Effective process management, process improvement and structured governance.

- Ensure adequate staffing levels, cross skilling and up-skilling of resources within the operations unit.

- Ensure business growth in line with the overall growth objectives of the organization

- Drive and maintain relationships across various customers within the Banking operations vertical

- Periodic review of operations (internal and external) to ensure conformance to accepted standards of service levels.

- Support the Sales and Business Development functions through creating solutions and assisting in creating collateral and participating in RFIs and RFPs

- Drive an improvement culture focusing on value additions and innovation within the operational teams

- Provide an environment conducive for employee retention and motivation to minimize attrition through sustained employee engagement activities.

- Develop and nurture Succession Planning for next level of leadership within team.

- Ensure security, privacy & compliance objectives are achieved and risks are mitigated as per the defined policies and practices.

In case you are interested kindly call Sirish Kumari at 040 40141004 or send your profile