Vice President - Delivery - Insurance

- Responsible for insurance industry portfolio management reporting into the HP BU Delivery Head

- Responsible for growth and customer relationship in all accounts within insurance industry vertical

- Responsible for defining the industry strategy

- Responsible for leading account managers and allocating accounts/ targets to them

- Provides thought leadership to customers or customer groups on specific or general challenges/ issues specific to their domain and having business impact

- Decides on direction of competency development and creation of new services/ offerings/ skills in the insurance domain. Build Domain specific tools, products and solutions

- Responsible for the P&L of the insurance vertical and achieving profitable Revenue growth

- Contribute to pre-sales efforts including RFP responses and provide domain knowledge to technical solution teams.

- Demonstrates thought leadership on various facets of management - client care, delivery performance, technology application, people care etc.

- Forecasts accurately resource, skill and infrastructure needs.Plans and provides inputs on capacity, resource, finance, etc. into organizational planning process and provide periodic inputs on resource utilization, forecasting for governing purposes

- Drives and demonstrates innovation and value-addition to clients resulting in Service Excellence Innovation Score

Key Skills and Competencies

- The incumbent should have a strong domain knowledge and experience in Life & Annuity as well as Property & Casualty areas of insurance.

- Should have thorough knowledge on the insurance domain and various regulatory laws pertaining to the insurance industry

- Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities. Strong communication and client facing consultative skills

- Should be well versed with client management and escalation management.

- Quick learner with an ability to scale up and flexible on work timings

- Assertive and solution-oriented with an ability to meet strict timelines

- Track-record of pro-active delivery management for large clients in a global delivery model

Role Dimensions

- The incumbent will have a proven track record of success and a distinguished career driving relationships, roadmap development, and delivery management of a large insurance portfolio.

- A successful track record of building strong insurance teams and domain competency

- Strong business acumen and partnership skills.

- Should maintain the operational rigor to achieve optimum results. Should be able to work with multiple support functions to achieve the operational excellence in delivery.

- Builds strong culture within the team that reflects Organization values