Designation - Cluster Manager  Reporting To - Head, Delivery Operations  Position Type - Permanent  Location West (Mumbai/Pune), Delhi  Start Date - Immediate  Remuneration - Based on skill set and experience  Profile Summary  As a Cluster Manager, you will be responsible for heading operations of all Delivery Centres (DC) in a Cluster. In Urban Ladder, Delivery Centres facilitate last mile services such as deliveries, sales & after sales initiatives.   Your performance would be measured on the basis of DCs- performance across key parameters such as customer satisfaction, turnaround time, throughput, delivery revenue, employee engagement, MIS reporting, and costs.   The role will include:   - Leading end to end operations of all Delivery Centres in your cluster  - Facilitating launch of new city operations and expanding operations in current cities  - Driving improvement initiatives through solving complex problems around logistics & customer experience   - Headcount and Infrastructure planning   - Mentoring Delivery Centre Managers   - Liaising with multiple teams, such as Finance, Sourcing & Customer Service for smooth operations in your zone  - Working as a part of project teams to plan and implement new initiatives at Delivery Centres   Skills & Experience Required for Success in This Role -   - Operations, Sales; preferably in supply chain management & FMCG/e-commerce  - Independent & Entrepreneurial; Leadership and Team Management skills   - Problem Solving and Handling stressful and complicated situations  - Excellent management, communication, and reporting skills  Qualifying Criteria  Education - Graduate or Post Graduate from a premier institute  Experience (No. of years) - 4 - 6 years in a consumer business or consulting. Experience in start-ups will be an added advantage  Soft Skills - We are looking for people who genuinely believe in solving customer problems, with complete honesty and dedication

Delhi NCR

Urban Ladder - Cluster Manager - Delivery Centre 

Urban Ladder - Cluster Manager - Delivery Centre  ,Job Description for Urban Ladder - Cluster Manager - Delivery Centre  in Urban Ladder in  Delhi NCR for (4-6) years of experience. Apply Now!

Job Description for Urban Ladder - Cluster Manager - Delivery Centre  in Urban Ladder in  Delhi NCR for (4-6) years of experience. Apply Now!