Salary offered: 9 - 10 LPA  Designation- Associate Manager, Customer Service  Role- Customer Service  Location- Bangalore  Experience- Overall 5+ years; 2+ years in team management is a plus  Education- Bachelor's degree; MBA/Post Graduation is a plus  Profile Summary  Company Information:  Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.  With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.  Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.  In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organized by IAMAI.   Why is this role important:  Our Customer Service team plays a crucial role in engaging with customers and building a seamless, strong relationship between the brand and customers. In this role, your primary responsibility would be to lead an exceptional team of highly driven and customer obsessed associates and leads, while playing a pivotal role in ideating and executing our customer service strategy for the  We need a dynamic and passionate leader who is an inspirational and experienced team motivator. (S)he would be heading a team of 30 to 40 associates and must consistently drive strong performance metrics and an exceptional customer experience.  Primary Skills and Functional Experience:  - Possess great leadership skills; should be able to mentor and develop the team  - Drive self and team to exceed expectations   - Willing to be an excellent customer advocate internally and stand up for what's right by the customer.  - Willing to work fast and be flexible with work timings/schedule and availability.  - Have knowledge of and be an active social media user.  - E Commerce and hospitality experience are a huge bonus.  - Willing to work 6 days a week in day shift  Desired Skills and Functional Experience:  - Proven experience working with customers in a managerial role  - 2+ years in team management is a plus   - Active on social media networking sites  - Strong problem solver and a right balance of creativity and analytics   - Flexibility and adaptability, with an ability to work well in ambiguous environment  - Strong knowledge of CRM systems, excel

Bangalore

Urban Ladder - Associate Manager - Customer Service 

Urban Ladder - Associate Manager - Customer Service  ,Job Description for Urban Ladder - Associate Manager - Customer Service  in Urban Ladder in  Bangalore for (5-6) years of experience. Apply Now!

Job Description for Urban Ladder - Associate Manager - Customer Service  in Urban Ladder in  Bangalore for (5-6) years of experience. Apply Now!