UnitedHealth Group - Service Delivery Leader - Claim Business Process

Discipline : Claims

Industry : Claim Business Process

Job Description :

- Providing necessary leadership at process level

- Acting as a point of contact for the customer at customer location

- Defining and understanding client requirements and aligning processes to fulfill the same

- Defining and document process documentation, updates and amendments to process guidelines

- Managing any escalations in the process

- Managing customer perception and satisfaction

- Liaising with offshore team for knowledge transfer

- Identifying and suggesting appropriate work-flow model for processes

- Creating schedules of deliveries (In Case Of Projects)

- Developing a project plan (In Case Of Projects)

- Driving and implementing changes - ensuring process improvements (Re-engineering)

- Liaising with onshore to Analyze business trends, forecasting and planning based on the business trends

- Transitioning - Coordinating and planning with transition department and providing support in terms of expertise

- Creating and presenting OBRs, QBRs & MPRs every month and quarterly.

- Creating and sending monthly reports to senior management

No. of Openings: 1

Qualification :

Eligibility Criteria :

- Should have relevant experience of minimum 5-7 yrs as a people manager

- Should be ok to comfortable to work in Night shifts and late- hours

- Should be ok with Noida as work location

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