Job Title : Manager - Centralized Middle Office Operations ( Retail & On site Operations)   KRA / Deliverables :   Drive the following Operational Metrics :  - WIP  - TAT  - DTC (Days to close) / Ageing Calls  - Productivity %  - Parts Return Efficiency (RMA)   - Measure deviations at transaction level, flag off and ensure closure  - CMO service window is to align with field closure to ensure 100% day and transaction closure   - Brand and Customer Escalation Management (Onsite, Retail)  - C-SAT measurement and D-SAT resolution (Onsite, Retail)  - CCTV, Centre opening-Closure Monitoring, report deviations (Retail)  - Daily Work Management Cadence (Onsite, Retail)  - Readiness and delivery compliance (Retail)  - OOW Sales Drive (Retail)  - Call Scheduling, rescheduling, monitoring and call closures in system (Onsite)  - CMO Team Training for Multi Product capability  - Project roll out across Brand

Chennai

TVS Electronics - Manager - Centralized Middle Office Operations - Retail & On-Site 

TVS Electronics - Manager - Centralized Middle Office Operations - Retail & On-Site  ,Job Description for TVS Electronics - Manager - Centralized Middle Office Operations - Retail & On-Site  in TVS Electronics Ltd in  Chennai for (7-10) years of experience. Apply Now!

Job Description for TVS Electronics - Manager - Centralized Middle Office Operations - Retail & On-Site  in TVS Electronics Ltd in  Chennai for (7-10) years of experience. Apply Now!