Tolexo.com - AVP - Customer Service (E-Commerce Exp Mandate)  About the Company :  Tolexo.com is an online store for business & industry that has the largest collection of essential products for business, factories and labs. It is a one stop solution for all the commercial product requirements  Tolexo Online Pvt. Ltd. has a rigorous merchant selection process, ensuring genuineness of products offered to the clients via the marketplace. It creates a favourable ecosystem for both buyers and sellers by providing services like marketing, product listing, payment delivery and fulfillment.  Tolexo.com is an IndiaMART Intermesh Ltd. subsidiary leveraging on the wealth of B2B knowledge that the group has acquired in the last 18 years since establishment.  Role: Customer Service  Job Responsibilities :  - Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.  - Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  - Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.  - Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.  - Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.  - Accomplishes information systems and organization mission by completing related results as needed.  - Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.  Eligibility :  - Project management, Process Management.  - Highly customer focused in all approaches.  - Strong problem solving, Strategy, Prioritization skills with an eye for detail  - Strong Customer Orientation  - High degree of Business knowledge, revenue / business focused individual, Strong communication & interpersonal skills

Delhi NCR

Tolexo.com - AVP - Customer Service 

Tolexo.com - AVP - Customer Service  ,Job Description for Tolexo.com - AVP - Customer Service  in Tolexo Online Private Ltd in  Delhi NCR for (8-10) years of experience. Apply Now!

Job Description for Tolexo.com - AVP - Customer Service  in Tolexo Online Private Ltd in  Delhi NCR for (8-10) years of experience. Apply Now!