ThatsPersonal.com - Head - Operations

Job Title: Head-Operations

Job Description

1. Organise, structure, lead and manage the end to end operations of a leading E-commerce company including warehousing, inventory, order processing and customer service which includes setting up systems, processes and SOP's for:

a. Product inwards at the warehouse and tally the products as per purchase order.

b. Store the products neatly and safely as per product storage requirements and space availability.

c. Manage the overall inventory and quantities to be uploaded on the backend platform as well as all the leading e-com marketplaces in the country

d. Get the team to process daily orders as per the SOP documents and packing guidelines

e. Dispatch the packed products along with the respective courier partners

2. Take a leadership role with respect to:

a. Manage the internal relationships with all the Divisions Heads including Merchandising, Marketing, Product, Technical, Sales and Business Development

b. On behalf of the Company, lead the external relationships with the E-commerce operations and logistics eco-system including local and international logistic partners, solution providers and various vendors

c. Create efficiencies across relevant aspects of the business including supply chain management and warehouse operations including build v/s partner analyses

d. Create customer delight in terms of accurate, fast and cost efficient deliveries including best in class customer service

e. Lead innovation within the company and e-com ecosystem

3. Create, build and analyse various daily, weekly and monthly reports to deliver KPI's to the CEO and Board of Directors

Candidate skill sets

1. Minimum three years- work experience in an E-commerce or warehouse or logistics or customer service industry

2. Proven ability to drive metrics and process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment

3. Capability to successfully thrive in an ambiguous environment and changing market conditions

4. Consistent effort, intense commitment, and willingness to go above and beyond when needed.

Strong team player, behaves like an owner, and ultimately focused on delivering results with high standards. Strong people management and leadership skills

5. Excellent communication skills in English and a local language. Great computer skills including Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Email.

Ideal age Profile: 28 to 40 years

Office Location: Chembur, Mumbai

Salary: On par or better than industry

About the Company

ThatsPersonal.com is a niche E-commerce website with a great management team in a fast growing and highly profitable consumer product category. We plan to recruit outstanding individuals as our key hires who can build teams and grow along with the Company. We promise a great work environment and fun work culture. We aim to reward our key hires in line with our aggressive growth strategies and hence looking for high levels of self-motivation and career aspiration.