Team Supervisor - Seller Support - eCommerce

Urgent opening for the position of Team Supervisor - Seller Support for Bangalore location for a leading eCommerce brand:

Roles & Responsibilities:

- Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship.

- Direct line management for the Seller Support Associate Advisor role

- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.

- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.

- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.

- Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.

- Participates in daily Kaizen events to identify and implement process improvement change initiatives.

- Conducts Seller interaction audits and provide coaching to improve performance.

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Candidates from North India only are eligible.

Contact:
Sakshi
8826302385