Team Manager - Process Excellence - BPO

Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

Identifying key opportunity areas and drive improvement initiatives to attain process excellence

Facilitate, Coach and Mentor team in Lean/ Six Sigma

Work as Lean Navigator and Lean Leader in deployment of Operation Clarity.

Should deliver client presentations, business development and Presales support for continuous improvement and innovation.

Identify the gap between customer requirement and current processes and put appropriate control to bridge the gap

Pivotal role in developing and deploying governance model for Lean Six Sigma process improvements across multiple engagements

End to End support to various processes.