Need somebody who has worked on Genisys outbound dialer or similar dialer  - Ensure delivery as per the daily strategy  - Provide daily inputs to dialer as per the requirements   - Reporting of dialer performances  - Partner with Scheduling team for better rosters  - People management, review & development for his / her immediate team  - Outage management - liaison with internal stakeholders & external vendors  - Ensuring all necessary & relevant efficiency parameters are within target   - Have effective discussions with stakeholders & manage escalations (wherever required)  - Manage ad-hoc requirements from Ops & any other functions  - Discuss daily / weekly performance with stakeholders  - Outlier management for all efficiency parameters  - Overall Understanding of the Workforce Management  - Understands and know the purpose of the role and how it links to the other roles  - Good knowledge of MS Office  - Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence, etc-   - Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels  - Strong knowledge of MS Office - additional knowledge of MS Visio is desirable   - Strong knowledge of MS Access, SQL & .NET

Mumbai

Team Leader - Dialer Management - BPO 

Team Leader - Dialer Management - BPO  ,Job Description for Team Leader - Dialer Management - BPO  in ABC Consultants in  Mumbai for (5-10) years of experience. Apply Now!

Job Description for Team Leader - Dialer Management - BPO  in ABC Consultants in  Mumbai for (5-10) years of experience. Apply Now!