TCS - Lead - Transition Manager

Lead Transition Manager

Responsibilities :

- To ensure the operationalization of Domain based Transition Methodologies so as to ensure customer value is maximized

- Responsible for reviewing and signoff of all solutions provided in new deals

- Responsible for planning, resourcing and review of all transition projects

- Utilization of Transition Managers.

Business Development :

Support :

- Create offerings based Collateral and artifacts that will be used for customer presentations

- Owns the transition solutioning for RFIs / RFPs with a focus on creating business value for client through a consultative relationship with client / geography sales teams / delivery managers.

- Looking at the next quarter projections and inputs from the key resource calls and Develop the team ready for the future projects.

- Transition Health Monitoring & Sign -off.

- Reviews and signs off on Transition Plans & interfaces with the customer as appropriate during critical stages of transition.

- Corrective actions coming out of Voice of Customer.

- Reviews adherence of transition to planned timelines.

- Ensure FTE estimation & SLAs are reviewed and appropriate measurement systems are put in place to capture operational metrics.

- Ensures succession planning is done for transition project manger roles in key transition engagements.

- Utilization of Transition Managers Handling customer escalations.

- Serves as the point of escalation for customers in transition related matters (related to methodology validation, transition milestones, staffing, training, etc.)

People Development :

- Contributes to the creation of development plans for potential transition managers mentors them as applicable.

- Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback

- Train the Transition Managers on the updated Transition

- Methodologies in order to enhance their skillsets

- Train the transition managers on the Domain ( E0 level )

- Ensures cost-budget compliance Review Project FMEAs and ensure all risks have been identified and appropriate mitigation plan is defined

- Supports the creation of reusable assets in engagements & share as appropriate

- Shares best-practices, ensures standardization & replication of processes

- Monitors gaps in one's own required competencies & creates a development plan vis-a-vis one's current / aspirational role in discussion with manager

- Enrolls for relevant learning / development programs to bridge competency gaps.