Tarantula - Delivery Manager

Job Title : Delivery Manager

Position Type : Full Time

Reports to : Director - Delivery & Operations

Location : Hyderabad

Supervises : Team of developers

Main Purpose of the Role :

Responsible for the successful implementation of Tarantula products in a customer environment within agreed scope, timelines and budget. In charge of overseeing multiple projects concurrently.

Key Tasks and Responsibilities :

Project Management :

- Drive and own the entire implementation project cycle from inception to delivery.

- Work with Sales and Customer Solutions groups and interact with customers to define and develop the implementation plan including functional and technical requirements.

- Effectively manage changes to scope through constructive discussions with the customer, robust change request processes, appropriate documentation, and required approvals along with participation of relevant Account Managers.

- Create the project charter outlining scope, goals, deliverables, acceptance criteria, process, required resources, budget, and timelines.

- Assess risks proactively and mitigate them with support from stakeholders to ensure delivery on time, within budget.

- Effectively track project milestones. Provide periodic status report to all stakeholders including the team members, Tarantula leadership team, and customers.

- Produce and present clear, concise, and professionally written communications

- Responsible for people management. Set concise and clear expectations about project deliverables and guide the project team using appropriate methods and best practices to achieve on-target project completion.

- Responsible for the maintenance of knowledge base among the team members and guiding the team in enhancing technical capabilities and increasing productivity.

Client Relationship Management :

- Serve as the primary contact for assigned corporate clients throughout the implementation process, maintaining a client-focused, yet firm approach with regard to agreed contract.

- Develop and sustain productive customer relationships while meeting the goals of the project and the responsibilities towards Tarantula to maximize customer satisfaction and loyalty.

Educational qualifications required :

- Must be a BE, BTech, or MCA graduate. A Master's degree in Business Administration would be an added benefit.

- PMP certification is required.

Experience/knowledge required :

- Acted as a Project Manager / Delivery Manager handling project delivery for at least 5 years with a team size of 10 or more resources.

- Over 10 years of experience in implementing products and services within enterprise systems, ERP and business systems in an international environment.

- Has demonstrated financial success having handled P&L related to a project.

- Expertise in effort estimation techniques, project planning, execution, and people management.

- Adeptness in project management tools and related software packages.

- Proven track record in successful handling of multiple projects concurrently.

- Experience in managing direct customer interactions and delivering project-related financial results.

- Has cross-cultural experience working across multiple geographical regions (especially in APAC and EMEA).

- Willingness to travel internationally according to business requirements is a must for this role.

Interpersonal Skills :

- Excellent communication skills, both verbal and written.

- Ability to engage with customers confidently and build a trustworthy relationship.

- Excellent leadership and people management skills with an ability to motivate and mentor large project teams.

- Ability to work in a multicultural environment across multiple geographies.