Syntel Inc - Senior Manager - Operations - Females  Grade: Sr Manager   Reporting To Sr. Mgr/Vertical Head  Department Process   Span of Control 60 - 80 FTEs Location Mumbai/Pune  Shifts - Should be flexible with shifts   - Process Summary  Process Overview/ Process Summary/Purpose of the Department Global Transaction processing / Transaction Management / Fund Accounting / Reconciliation  Purpose of Role - To implement 4SPL strategy within his/her area of operation.  - To ensure a value-added experience to customer by partnering and influencing them on business and day to day operational issues and expectations  Shift Timing EMEA /NA / APAC timings  Required Product Expertise - Exposure to Financial markets is desired particularly in the Trade back office operations   - JOB ANALYSIS / SUMMARY -   Roles and Responsibilities  Job Description Key Result Areas Weightage %  1. Handle Operations & Staffing function. - Building value by creating process efficiencies through upstream & downstream impact in business  - Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of process expertise   - Alignment with company's operating model to create high performance culture that helps in delivering excellent customer services  - Set standards for people excellence and create strategies for development of people and process knowledge  - Manage SLAs through effective exception management (SLA / SOP exception)  - Maintain a stable operational environment - Clear allocation of duties, manage shifts, sustain operational effectiveness, adherence to policies and compliance   3. Handle Reporting & MIS & update the Sr. Manager/Vertical Head - Staying involved in metrics collation, trending analysis, weekly calls with the stakeholders on issues related to systems, aged breaks and enhancements, coordinating within the regions on common issues, timely escalations.  - Strong analytical sills demonstrated by excellent interpretation and imple,emt action plan for course correction.  4. Manage Process Quality - Highly effective resource / people management techniques to ensure highest level of SLA / Quality and productivity of each team  - Define current benchmarks to show case improvements.   - Identify process/operational/organizational changes which will improve the current environment from a quality or efficiency perspective and execute on those changes.   5. Operational Efficiency/ controls and risk management  - Enforces a regular risk review to create significant R&C profiling and resilience in operations.   - Will be required to benchmark best risk practices to help create an operational risk strategy.  - Maintaining balance between business delivery & people expectations   - Managing frequent environmental changes  - Drive opportunities for efficiency gain and implement them.   6. Client Management - Assume responsibility for driving effective client relationship by influencing decision makers on business and operational escalations (including repeat issues).   - Will be required to provide stakeholders with a value add experience by partnering on operational decisions.   7. People Management - Set standards for people excellence and create strategies for development of people and process knowledge  - Create an environment where the staff fully understands cross-functional environment.  - Partner with HR and ensure that all hiring across various levels (Internal & External) is completed as required and within agreed timelines.  - Devise a robust formal communication strategy to ensure that there is ongoing interaction between various levels of employees within the organization and across sites.   - Performance management - Track performance, Performance appraisal, manage staff related issues and escalated if necessary to the appropriate level   - JOB SPECIFICATION -   Required Educational Attainments (Degrees, Certificates etc)  B Com / MBA   Required Skill Sets (Technical/Behavioral/Tools)  Hands on experience on MS Office suite, Knowledge in Financial markets & exposure to various aspects of trade life cycle preferable on Trade processing/ trade engagement area, strong experience in operations management, stakeholder management, conflict resolution skills, documentation & presentation skills and people management, Excellent team player, positive and self-motivated individual, Experience in project management will be an advantage.  Required Attributes (Vision, Strength, Leadership Skills, Personality Trait - Flexibility, Versatility, Decision Making, Presentation/Verbal Skills, Analytical skills), Certain Aptitude etc)  Strong focus on client value creation, Advanced English communication skills both written & verbal, ability to communicate clearly and maintain healthy relationship across cross-functional teams, Strong in risk evaluation and control assessment, ability to coach, mentor, influence and develop team into a high performing unit, adherence to change control management, institute a culture of cross training within and across teams to maintain high state of resiliency, Multi-tasking skills with strong adherence to timeline, management of project interdependencies and leveraging of project synergies, strong focus on the process documentation, ability to interview and assess the skill sets of resources and effective deployment, ability to manage escalations effectively both internal and external.   Performance evaluation and management of team members,   Required Experience (of what type, for what duration, what industry/background)  Minimum of 5 years- experience in Capital market domain preferably in the back / middle office functions. Experience in in a Third party set up will be an advantage.

Mumbai

Pune

Syntel Inc - Senior Manager - Operations 

Syntel Inc - Senior Manager - Operations  ,Job Description for Syntel Inc - Senior Manager - Operations  in Syntel in  Mumbai Pune for (10-14) years of experience. Apply Now!

Job Description for Syntel Inc - Senior Manager - Operations  in Syntel in  Mumbai Pune for (10-14) years of experience. Apply Now!