1. Strategy & Planning - Work closely with Director-CX to devise short and long term OE strategies and a strategic roadmap in alignment with overall CC and CX Strategy to ensure robust OE & CI culture deployment for sustained and long term business benefits. - Develops plans for initiatives based on OE strategic roadmap and timely deployment. - Ensure alignment with corporate and business expectations on CI targets. - Work seamlessly with CC Leadership and CX team to identify strategic projects at CC end 2. Program Management - Design and drive process improvement projects in collaboration with CC Team - Collaborates with CC leadership to ensure OE programs/projects deliver intended business and customer value. - Conduct Toll Gate review of projects and ensure successful and on time completion of projects - Program manage all product development initiatives for CC in collaboration with CC, Tech and product team. - Plans and schedules Project Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings. - Creates motivated and high-involvement Project Teams by using active listening skills, stimulating innovation, and providing clear direction and performance rewards/ recognition. 3. Leadership - Exhibits sense of urgency and champions change that pushes for continuous improvement across CC and partner end resulting into efficiency improvement, sustained quality, great customer experience and lower operating cost. - Lead, coach and mentor project teams and other CI initiatives without reporting authority and bring in business benefits. - Exercises advanced technical competency in CI tools, underlying principles and methodology to improve in-house and partner processes. 4. Governance - Develops and promotes standard OE approach and OE/CI toolbox, utilizing multiple methodologies (e.g. Shingo, Lean, Six Sigma, Kaizen etc.) and related tools as appropriate in an integrated toolbox approach. - Develops standard process for engaging OE/CI resources in support of operations and support functions. - KRA alignment of CC managers and supervisors to promote and deploy deep rooted OE/CI culture. - Deploy RnR mechanism to motivate people in participating CI culture. - Devise and implement frameworks to assess partner Quality Management Systems in order to achieve better efficiency and customer experience. - Collaborate with CC Leadership to ensure layered KPI deployment and strategy deployment. - Mentoring Six Sigma GB/BB projects for timely and successful closure of the projects. - Conduct periodic reviews of CI initiatives along with Operations Head to ensure employee engagement. 5. People Development - Design specific training and development plan and ensure people certification in Lean Six Sigma courses. - Providing LSS GB and BB Training and certification of employees and improve problem solving skill of employees. - Implement best in class knowledge management systems and drive standardization across CC operations. 6. Data Analytics - Work with Data Analytics function in Business Unit to assure that common definitions and usage of KPIs and other select metrics are being built into the - OE Culture- . - Collaborates as needed on initiatives arising from an ongoing analysis of metrics and key performance indicators. - Collaborate with CC Leadership to ensure layered KPI deployment and strategy deployment. 7. Build Continuous Improvement Culture - Deploy various initiatives of - Hoshin-Kanri- to deploy Continuous Improvement culture. - Design and implement awareness programs, campaigns and RnR modules to motivate people in participation in CI initiatives.

Bangalore

Swiggy - Senior Manager - CoE 

Swiggy - Senior Manager - CoE  ,Job Description for Swiggy - Senior Manager - CoE  in Swiggy in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Swiggy - Senior Manager - CoE  in Swiggy in  Bangalore for (3-6) years of experience. Apply Now!