Job Description: - Provide functional guidance, support and direction on Fops to Ops and let the CH run the day-to-day ops like logins, serviceability, regular SLA and managing on-ground local issues. - Build a wide range of capabilities and enablers within the region, that can enable unlocking and discovery of hyperlocal growth. - Conduct a monthly & quarterly operations 360 degree review of metrics, projects etc. for all cities within the region - Build functional mastery and operations excellence capability in the people/processes that city ops team handles, to enable the development and deployment of transformational changes in operations as we know it - Mange the strategy, relationship and performance management for all Ops Franchisee run cities within the region, and directly manage the ops metrics for these cities, as local city teams wont be there here - Manage the strategy, relationship and performance management for all 3PL partners within the region, and be directly responsible for ops metrics for this part of the portfolio Desired Candidate: - Graduate/PG with 5-8 years work experience. - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to prioritise to meet daily, weekly, and long-term requirements and goals. - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy. - Structured problem solving, detail oriented and customer first attitude. - The candidate should have entrepreneurial attitude. - Must have attention to detail and critically think through and resolve problems. - Must have customer service skills and be able to maintain a consistent, elevated level of service. - Must have ability to multi-task, manage multiple accounts and establish priorities

Delhi NCR

Swiggy - City Operations Head 

Swiggy - City Operations Head  ,Job Description for Swiggy - City Operations Head  in Swiggy in  Delhi NCR for (5-8) years of experience. Apply Now!

Job Description for Swiggy - City Operations Head  in Swiggy in  Delhi NCR for (5-8) years of experience. Apply Now!