- Will be responsible for setting the vision and direction of teams at Customer Service/Contact Center.  - Should be extremely analytical and data oriented in terms of understanding the correct metrics to measure the efficacy of customer care function across channels and optimize the right metrics.   - Own the Voice of Customer across Customer Groups and touch points.  - Represent and implement initiatives in streamlining customer experience across products, business functions and customer touch points.  - Commission and coordinate consumer research and competition review to map customer insights wrt customer experience.  - Analyze complaints from different touch points and implement solutions to reduce the same on an ongoing basis.  - Ability to understand and analyze processes, customer journeys across different product types.

Bangalore

Swiggy - AVP - Customer Experience 

Swiggy - AVP - Customer Experience  ,Job Description for Swiggy - AVP - Customer Experience  in Swiggy in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for Swiggy - AVP - Customer Experience  in Swiggy in  Bangalore for (7-12) years of experience. Apply Now!