Job Description:  - To create the strategy, direction and planning of the CS function across businesses.  - To strengthen Customer Centric culture across different business and build relationship management towards higher customer retention.  - To drive overall Customer Satisfaction by setting up measurements, standards, review and reporting process (CSMS) across businesses.  - To ensure compliances across the CS function compliance of Customer Regulations, Regulatory Controls, Service Quality and Process Audit.  - To Own and Drive investments which would include decisions on outsourcing, shared services and IT for CS Function across businesses.  - To ensure a uniform Customer Experience across different businesses.  - To Lead and Own cost optimization, standardization and Intra Group Synergies.  - To Champion transformation Projects across self cares, segmentation, outsourcing, data mining, analytics, benchmarking and best practices in CS Function across businesses.  - To lead the overall Service Branding initiative for he Company.  - To lead CS Function career pathing & leadership development and succession planning across businesses.

Mumbai

SVP/Director - Customer Service - BPO 

SVP/Director - Customer Service - BPO  ,Job Description for SVP/Director - Customer Service - BPO  in Jobrr Search & HR Consulting in  Mumbai for (15-20) years of experience. Apply Now!

Job Description for SVP/Director - Customer Service - BPO  in Jobrr Search & HR Consulting in  Mumbai for (15-20) years of experience. Apply Now!