Suvidhaa - Cluster Head - Telecom/FMCG

Objective:

- The Cluster Head is responsible for the sales performance in the assigned cluster. He/she assists the Regional Head in delivering the overall regional sales objectives. He/She supervises, fine-tunes and monitors the execution and takes pro-active initiatives to seize every opportunity to increase the sales in accordance with the Companies’ policies and strategies.

Detailed Responsibilities

- Grow Transaction Revenue

- Drive the volume and value of transactions across different services

- Maximize revenue by focusing on driving the mix across different services.

- Drive trade schemes and promotions and Implement Trade marketing initiatives.

- Track competition activities in the market & update the regional head/corporate teams on the same.

- Plan and implement customized business development initiatives such as cross selling of services, catchment area marketing, etc in identified retail outlets/geographies.

Plan and implement infrastructure footprint in the cluster

- Drive acquisition of quality retail outlets in line with companies’ plan.

- Appoint Distributors to enhance distribution network in the territory.

- Ensure high active base through driving team for servicing existing retail outlets and reviving dormant outlets.

- Identify & develop new markets for companies’ services.

Ensure superior customer service

- Ensure market servicing happens in line with companies’ expectation.

- Resolve problems faced by outlets by coordinating with Customer Service team, wherever required.

Team management

- Set targets for the team and drive fulfillment of the same.

- Lead from the front to drive and motivate his team through regular contact and on-the-job training.

- Conduct regular reviews with the team to ensure alignment of the team with Company objectives.

Key competencies/qualifications required

- Post graduate with 5 to 10 years of Sales experience in Telecom or FMCG

- Minimum of 3 year of experience in the role of a team manager

- Exposure to Trade Marketing

- Geographic knowledge will be preferred

Hierarchy

Reports to: Regional Head

No of Reportees: 3-6 Area Sales Officers

About the Company

Suvidhaa Infoserve Pvt Ltd is a renowned retail services company, funded by marquee VC partners like Shapoorji Pallonji Mistry, Norwest Venture Partners, Reliance Venture Asset Management Ltd, IFC and Mitsui & Co , primarily in the payment and remittances space.

We are one of the country's leading aggregator of multiple G2C/B2C services with access to more than 300 brands/service providers and offer revenue-generating multiple services on single platform through web as well as mobile platform. Our innovative business model has brought about a radical change in the way people make payments, purchases, remittances across services.

Our technology platform has so far catered to over 10 million people across 2800 towns in India through an ever expanding network of franchise partners.

Suvidhaa was awarded the prestigious Red Herring 100 Asia Award for its innovative technology platform and best socio-economic business model. Suvidhaa was also nominated amongst the top 200 Global Companies for the Red Herring 200 Global Award. More recently, Suvidhaa was voted as the Most Trusted Brand in the Retail Services Category in the Brand Trust Report- India Study 2013.