Standard Chartered Bank - Senior Manager - Client Experience/Communications

Sr. Manager, Client Experience

Create, manage and deliver customer communications across all channels, ensuring a consistent, personalized customer experience. Oversee every aspect of customer communication - including content creation, personalization, and multi-channel distribution and archiving

KEY RESPONSIBILITIES

- Execution of multi-channel campaigns ensuring consistency and clarity across all channels

- Leverage transactional documents like bank statements, statement of account, invoices etc. as marketing collaterals to promote company offerings to customers.

- Automation of the creation and delivery of well-designed, highly personalized communications

- Easy change management by incorporating version control mechanism

- The ability to focus on the specific requirements of every individual customer to deliver more relevant and meaningful communications to customers

- Better visibility and control over your communications to help your business operate profitably

- Regulatory compliance

- Better up-selling and cross selling

KNOWLEDGE / SKILLS / EXPERIENCE

- Bachelor's Degree in English, Journalism, Marketing or Communications

- At least 5 years of relevant work experience

- Must be a confident communicator and presenter

- Strong writing, editing, proofreading, layout and design, ability to present concepts verbally

- Must possess excellent organizational and planning skills

- Project management and time management skills

- A wide degree of creativity and latitude

- Strong knowledge and understanding of current trends in digital media/social media

- Self motivated with a positive and professional approach to management